We want you to be completely happy with your Haunted Hill Farm purchase. If you experience an issue with your item, please contact our Customer Service team. We will do everything possible to address your concerns and ensure you are satisfied with your experience.
In the unlikely event that you would like to return your purchase, returns are accepted within 30 days of purchase, but no later than October 31 of the year in which the purchase was made, whichever comes first.
To initiate a return or request assistance, contact our Customer Service team through one of the following options:
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Chat with us through the live chat on our website
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Call us at 1-888-840-4559
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Email us at [email protected]
Items must be unused, in their original condition, and returned with all original packaging, parts, accessories, and documentation. Proof of purchase is required.
Returns requested more than 30 days after purchase or after October 31 will not be accepted.